Return Policy

Returns:

Our policy lasts 7 days in the US and 14 days Internationally from delivery date. If (7 days in the US
or 14 days international) have passed since your purchase was delivered, Unfortunately we can’t
offer you a refund or exchange. This applies only to merchandise that qualify for returns or refunds.
A return/refund approval must be requested within 3 days after delivery of any and or all purchased products.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Customers are Required to contact our Customer Care Team for return approvals within the first 3
days of item delivery through Email.

CONTACT US

There will be no returns incase: An item not in its original condition, is damaged or missing parts for
reasons not due to design error. Any item that is returned more than 7 days within the US or 14 days international after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your return.
STORY OF 11 Returns
CHANOUR-UNALOME
100 INDUSTRIAL AVE SUITE F
LITTLE FERRY, NJ 07643
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping

All US shipping is delivered through USPS Priority mail. All international mail is Shipped via DHL and or USPS. The Shipping fee is charged to the customer & subject to customer’s home country local
Taxes and Tariffs.

Enjoy Shopping with Confidence:

We are committed to the utmost customer satisfaction with our designs at STORY OF 11. We make the best effort to ensure that our designs are accurately depicted on images and that the correct
items have in fact been shipped with every order.